Return Policy

1. Damaged Products Exchange:

At Thingsthataremade.com, we take pride in offering high-quality products. If you receive a damaged or defective item, we will gladly exchange it for a new one of the same type, provided it is returned to us within 20 days of the delivery date. To be eligible for an exchange, please follow the instructions below.

2. Eligibility and Instructions:

To initiate the exchange process for a damaged product, please follow these steps:

  • Contact our customer service team at thingsthataremade.ttam@gmail.com within 3 days of receiving the item. Please provide your order number, a description of the damage, and clear photos showing the damage.

  • Once we review your request and approve the exchange, we will provide you with instructions on how to return the damaged item.

  • Return the damaged item in its original packaging, along with any accessories or documentation included, within 3 days of receiving our exchange instructions.

  • After we receive and inspect the returned item, we will ship a replacement item to you at no additional cost.

3. Non-Returnable Items:

Please note that some products may not be eligible for exchange due to their nature. These non-returnable items include, but are not limited to, personalized or customized products, items on clearance, and items purchased during special promotions.

4. Refunds:

We do not offer refunds for any products. Our policy is limited to exchanging damaged or defective items for replacements.

5. Shipping Costs:

For eligible damaged product exchanges, we will cover the return shipping costs and shipping costs for sending you the replacement item.

6. Return Process Timelines:

  • Please allow 3 business days for us to process your damaged product exchange request and provide return instructions.

  • Once we receive your returned item, please allow 5 business days for us to inspect the item and ship the replacement.

7. Contact Us:

If you have any questions about our return policy or need assistance with a damaged product exchange, please contact our customer service team at thingsthataremade.ttam@gmail.com.

Last Updated: 08-12-2023

Terms of Service

Welcome to Thingsthataremade.com. By accessing or using our website Thingsthataremade.com, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. Acceptance of Terms:

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please refrain from using our website.

2. Intellectual Property:

All content on the website, including text, images, graphics, logos, and designs, are protected by intellectual property laws and are owned or licensed by us. You may not reproduce, distribute, modify, or create derivative works without our explicit consent.

3. Product Information:

We strive to provide accurate and up-to-date information about our products. However, we do not warrant that product descriptions, pricing, availability, or other content on the website are accurate, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

4. Orders and Payments:

By placing an order through our website, you agree to provide accurate and complete information for the purchase. You are responsible for ensuring the accuracy of the information provided. We reserve the right to refuse or cancel orders, limit quantities, or discontinue products at our discretion.

5. Shipping and Returns:

Please review our Shipping and Returns Policy for information about shipping, delivery, and returns.

6. Privacy:

Your use of the website is also governed by our Privacy Policy. By using the website, you consent to our collection, use, and disclosure of your personal information as outlined in the Privacy Policy.

7. Limitation of Liability:

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

8. Indemnification:

You agree to indemnify, defend, and hold harmless Things That Are Made and its affiliates from and against any claims, losses, liabilities, damages, and expenses arising from your use of the website or violation of these Terms of Service.

9. Changes to Terms:

We may update or modify these Terms of Service from time to time without prior notice. Continued use of the website after any changes indicates your acceptance of the revised terms of service.

10. Contact Us:

If you have any questions about these Terms of Service, please contact us at thingsthataremade.ttam@gmail.com.

Last Updated:08-12-2023

Privacy Policy

This Privacy Policy outlines how Things That Are Made collects, uses, discloses, and protects the personal information of visitors and customers on Thingsthatsremade.com.

Information We Collect:

We may collect the following types of personal information when you visit or interact with our website:

  1. Personal Information: Name, email address, phone number, shipping and billing addresses, and other contact information.

  2. Payment Information: Credit card information, billing address, and other payment details necessary to complete transactions.

  3. Order Information: Details about your purchases, including product selections, order history, and transaction-related information.

  4. Usage Data: Information about how you interact with our website, including pages visited, products viewed, and actions taken.

  5. Communication Data: Information collected when you contact us, including emails, chat messages, and customer service inquiries.

  6. Device Information: IP address, browser type, operating system, and other technical information when you access our website.

How We Use Your Information:

We use your personal information for various purposes, including:

  • Fulfilling and managing orders, payments, and deliveries.

  • Providing customer support and responding to your inquiries.

  • Sending you order updates, newsletters, and promotional offers (with your consent).

  • Analyzing website usage to improve our products and services.

  • Preventing and detecting fraud or unauthorized access.

Disclosure of Your Information:

We may share your personal information with:

  • Third-party service providers who help us operate our business and provide services to you (e.g., payment processors, shipping carriers).

  • Legal and regulatory authorities when required by law or to protect our rights and interests.

  • Business partners in case of mergers, acquisitions, or other business transactions.

Your Choices:

You have the right to:

  • Access, update, or correct your personal information.

  • Opt-out of receiving marketing communications.

  • Request deletion of your personal information, subject to legal obligations.

  • Object to or restrict the processing of your personal data under certain circumstances.

Security:

We implement reasonable security measures to protect your personal information from unauthorized access and misuse.

Cookies:

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. We encourage you to review the policy periodically for any changes.

Contact Us:

If you have any questions about this Privacy Policy or your personal information, please contact us at thingsthataremade.ttam.@gmail.com.

Last Updated: 08-12-2023